Shipping & Delivery Policy

Last updated: July 8, 2026

This Shipping & Delivery Policy explains how TecHub Ghana, operated by NAFRIMTECH ENTERPRISE, coordinates delivery and shipment support for customers using our website, app and related services.

Estimated Delivery Period

Orders are normally delivered within:

• Standard Delivery: 5–10 working days

Please note: this is an estimated delivery time only. In case of customs inspection, public holidays or other force-majeure events beyond TecHub Ghana's direct control, delivery may be slightly delayed.

Services Covered

TecHub Ghana supports product orders, China sourcing requests, supplier payment requests and China-to-Ghana logistics coordination. Shipping may include supplier delivery to our China warehouse, international shipping to Ghana, and local delivery or pickup in Ghana where available.

Order Processing Flow

After a customer places an order or submits a sourcing request, TecHub Ghana reviews the request, confirms product details, requests or confirms payment, coordinates with the supplier in China, receives or tracks the goods at the China warehouse, prepares the shipment, and provides shipment updates until the order reaches Ghana.

China Procurement

For products sourced from China, TecHub Ghana may assist with supplier communication, quotation confirmation, invoice review, order coordination and warehouse receipt. Product availability, supplier processing time and supplier return rules may vary by supplier.

Shipping Methods

Available shipping options may include air cargo, sea cargo and local delivery within Ghana. The available methods, estimated timelines and fees depend on the product type, weight, volume, supplier location, warehouse receipt date, customs requirements and logistics provider availability.

Air Shipping and Sea Shipping

Air shipping is generally used for faster delivery and is usually charged by weight. Sea shipping is generally used for larger or heavier goods and is usually charged by volume, such as cubic meters. Final availability and pricing depend on the goods, route, provider and current logistics rates.

Shipping Fees

Shipping fees are shown before checkout where available or communicated through a quotation, invoice, order update or support message. Fees may include international freight, handling, customs-related charges, local delivery and other order-specific logistics costs.

Estimated Delivery Times

All standard orders are normally delivered within 5–10 working days, as summarised in the Estimated Delivery Period above. Delivery timelines are estimates and are not guaranteed.

Timelines may be affected by supplier processing, payment confirmation, warehouse receipt, flight or vessel schedules, customs clearance, public holidays, incomplete customer information, weather, logistics provider delays or other events outside TecHub Ghana's direct control.

Customer Responsibilities

Customers must provide accurate contact details, delivery information, product details and any required documents. TecHub Ghana is not responsible for delays, failed deliveries or extra costs caused by incorrect or incomplete information provided by the customer.

Tracking and Updates

Customers may receive shipment status updates through the TecHub app, website, order center or support team. Tracking availability depends on the shipment method and logistics provider.

Customs and Delays

International shipments may be inspected or delayed by customs authorities, ports, airports, carriers or other logistics providers. Customers are responsible for providing accurate information and any requested documents. Additional customs charges, duties, taxes or handling fees may apply where required by law or logistics providers.

Restricted or Special Goods

Some products may require special handling, additional documentation or may be restricted from shipping. TecHub Ghana may decline, delay or request additional information for items that are restricted, unsafe, illegal or unsuitable for the selected shipping method.

Contact

For shipping questions, order status or logistics support, contact TecHub Ghana at support@techubgh.com.