Refund Policy

Last updated: July 7, 2026

This Refund Policy explains how TecHub Ghana, operated by NAFRIMTECH ENTERPRISE, reviews refund requests for orders, sourcing requests, supplier payment requests, shipping fees and related platform services.

Refund Review

Refund requests are reviewed case by case. Approval depends on the order status, supplier status, payment status, service progress, logistics status and whether TecHub Ghana or a third-party provider has already incurred costs for the transaction.

Eligible Refund Situations

A refund may be approved where applicable, including in the following situations:

• A duplicate payment or confirmed failed transaction was charged.
• An item is unavailable and has not yet been purchased from the supplier.
• A customer cancels a request before TecHub Ghana or the supplier starts processing it.
• An overpayment is confirmed after review.
• A service fee was paid for a service that TecHub Ghana has not started and is able to cancel.

Damaged or Wrong Items

If an item is received damaged, incorrect or different from the confirmed order, the customer should contact TecHub Ghana support as soon as possible with photos, videos, order details and delivery information. TecHub Ghana will review the case with the supplier or logistics provider and may assist with replacement, repair, return, partial refund or refund where applicable.

Refunds for supplier-related product issues may depend on the supplier's return policy, available evidence and whether the item can be returned or verified.

Order Cancellation Rules

A customer may request cancellation before TecHub Ghana or the supplier begins processing the order. Once a product has been purchased, packed, shipped, customized or confirmed with the supplier, cancellation may not be possible or may be subject to supplier charges, shipping costs, service fees and other non-refundable costs already incurred.

Non-Refundable Situations

Refunds may not be available in the following situations:

• The item has already been purchased from a supplier and the supplier does not accept cancellation or return.
• The order is custom-made, bulk, special-order or confirmed with the supplier.
• The customer provided wrong product, delivery, contact or payment information.
• Shipping, customs, handling or service costs have already been incurred.
• Delivery delays are caused by customs, logistics providers, supplier delays or events outside TecHub Ghana's direct control.
• The item has been used, damaged after delivery or returned without approval.

Supplier Returns and Refunds

For products purchased from third-party suppliers, refunds and returns may depend on the supplier's own policy. If a supplier approves a refund, TecHub Ghana will process the recoverable amount after deducting any non-refundable fees, charges or costs already incurred.

Payment Fees and Processing Costs

Payment gateway fees, bank fees, mobile money charges, currency-related charges, logistics fees, customs fees and completed service fees may be non-refundable where those costs have already been charged by third parties or used to process the order.

Refund Processing Time

Approved refunds are normally processed within 5 to 15 business days after approval. The final time for funds to reflect may depend on the payment provider, bank, mobile money provider or card issuer.

How to Request a Refund

To request a refund, contact TecHub Ghana at support@techubgh.com with your name, order number, payment reference, amount paid, reason for the request and any supporting screenshots, photos, videos or documents.

Contact

For refund questions or order support, contact TecHub Ghana at support@techubgh.com.